Caramella Fashion is a manufacturer of womens ch..
6, Kapitan Nikola Andreev str., Stara Zagora StZ 6000
4929.11 km away
+359 876 171 153
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We accept following payment methods:
DEBIT or CREDIT CARDS – we propose a highlevel secure online payments via bank cards. We accept Visa, MasterCard, American Express and JCB.
PAYPAL – the worlds most preffered payment method.
Quick and easy just an email address is needed to go through checkout process.
Safer and protected buyer policy – if you are not fully satisfied with your item, you can return it without any fees. See Paypal buyer protection policy here
BANK WIRE TRANSFER – when Bank Wire Transfer is selected as the payment method, you will automatically receive an email confirming the account information for Caramellaonline.com. Then we will reserve the purchased products for the order and will dispatch once the funds are deposited in Caramella Fashion’s bank account.
It is mandatory that you send via email a scan or picture of the bank transaction within 48 hours of confirming the order. The products will be shipped once the funds have reached CARAMELLA FASHION’s bank account.
If the scan or picture of the bank transaction is not received within 48 hours of the request, the order will be cancelled.
CASH ON DELIVERY – you will pay when you received the purchase.
Available only for Romania and Greece
If you are not fully satisfied of our items you can return itthem in 14fourteen days from the day you receive you order. We will exchange your items or give you a full refund.
How to return an item
It is very easy. Just follow these 4 steps:
❶ Email us to infocaramellaonline.com with notice of your return.
❷ Print and complete our returns note with your wish exchange or refund. Download it from here.
❸ Repack your items in the original packaging or in a secure, waterproof package with labels and tags still attached.
❹ Return your package via the Post Office, remembering to get proof of postage. Keep it safe in case you need to use this as evidence of your return.
All items must be returned to this address:
6 Kapitan Nikola Andreev str., Zheleznik district
6000 Stara Zagora
Return terms and conditions
We will refund you within 10 days from the day that we email you to confirm that we received your returned items.
We will usually refund any money received from using the same method used by you to pay for your purchase.
The customer must cover the shipping costs in both directions dispatch and return. When returning an items, it must be unworn, unwashed and with original tags.
If the items are not in the condition we described, we have the right to return the item back to the customer.
We check carefully every items before dispatch. However, if there is an issue, because of our fault, we will cover all shipping costs for the return.
We do not accept returns for customised items size, length or made in a different color.
For any issue not explicitly mentioned, the European normative for longdistance commerce prevails